Stackers Reviews
Stackers Customer Reviews (7)
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Stackers.com Return Policy?
At Stackers.com, the Return Policy allows customers to return their items within 30 days of purchase. All items must be returned with a valid invoice and in the original packaging. Products must be unused and in a re-saleable condition. A deduction of £4 will be made from the refund for the cost of the return unless the item is damaged. The original delivery charge will not be refunded. Personalised items cannot be returned unless damaged. If you're returning your order from outside of the UK, you will be responsible for the cost of the return and proof of shipping must be provided. All items must be returned with a valid invoice/order number, in the original packaging, unused and in a re-saleable condition.
As for the Shipping Policy, delivery takes 3-5 working days and costs £4.50 (Free if the order is over £65). Products are sent via the preferred courier service DPD. Please allow 6 working days from your order date before contacting the Customer Service team. Delivered Monday-Friday (excluding bank or public holidays). Allow an additional 3-5 working days for personalised products. If your order includes non-personalised items, they will be shipped with your personalised order as one. Next Working Day Delivery is available at £5.95 (£2.50 if order is over £65) on orders placed before 1:30pm (GMT) Monday - Thursday. Once the order is placed with next working day delivery, it should reach within 1 working day. Please allow 2 working days from your order date before contacting the Customer Service team. Orders placed between 1:30pm Thursday and 1:30pm Friday will be delivered the following Monday. Orders placed between 1:30pm Friday and 1:30pm Monday will be delivered on Tuesday. Not available for remote postcodes UK mainland only. Delivery times are dependent on where you live and stock levels. UK mainland delivery normally takes 1-2 working days, the Highlands and Channel Islands are a 2-5 day service postcode dependant (excluding weekends and public holidays). UK Delivery - Remote Postcodes take 6-8 Working Days at £5.95+ (£2.50 if order is over £65). These areas include, Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles. Far away postcodes may take up to an additional 10 days for delivery due to courier logistics. For international shipping to the US, the cost of delivery is £34.95. All items are sent via DHL with a 3-5 working day service. For larger orders/items, an additional delivery fee may be required. Some orders may be subject to importation/customs taxes which is to be paid for by the receiver of the goods.
About Stackers.com Payment Method?
Stackers.com offers a Loyalty Club where members can earn points and exclusive rewards every time they shop. These loyalty points can be redeemed for money off your order at stackers.com - 100 points equals £10 off of your order. Points are earned by being signed into your Stackers account when placing an order. Points can also be earned in other ways, such as following Stackers on social media. Earned points take 14 days to appear in your account and for you to be able to redeem them. Once enough points have been earned, they can be redeemed against your order. Only orders above £30 qualify (not including Delivery charges). Loyalty points cannot be used in conjunction with any other discount. Points need to be applied for the discount at the checkout stage, once you have proceeded to the payment stage. Please note that points are not transferrable to cash or Gift Cards and cannot be redeemed in conjunction with sales or any other offers. In addition to the Loyalty Club, Stackers.com also accepts Gift Cards as a payment method. To use your gift card, you need to enter the code provided in the gift card email at checkout in the 'Have you got a gift card' section. If your order value is more than the value of the gift card, you will need to pay the remainder of the balance.
About Stackers.com Prices and Cost?
"Stackers.com" offers a variety of products with different prices. For instance, the Blush Hanging Washbag is priced at £65, the Black Crossbody Bag at £45, and the Pink Heart Travel Jewellery Box at £30. Other items include the Moss Green Yoga Bag for £69.95, the Taupe Champagne Bottle Bag for £50, and the Camel Small Handbag for £69.95. The Black Gym Bag is available for £120, the Pebble Black Watch & Cufflink Box for £35, and the White Shoe Glass Display Frame for £69.95. There's also a Yellow Passport sleeve for £18, a Metallic Pearl Crescent Jewellery Roll for £35, and a Microfibre Jewellery Polishing Cloth for £5.50.
In terms of delivery costs, for the UK, it's £4.50 for 2-3 working days (or free for orders over £65), £5.95 for next day delivery (or £2.50 for orders over £65), and between £5.95- £9.45 for remote postcodes. Please note that delivery costs can vary over time.
It's worth mentioning that customers have praised the quality of the products, particularly the jewellery boxes, for their size and flexibility. They also appreciate the ability to add and vary drawer sizes.
Please note that prices may vary and it's always best to check the website for the most up-to-date information.
How can I personalize my Stackers product?
Personalisation of Stackers products is offered on a selection of items. Not all products are available for personalisation due to restrictions with the machines used. To add personalisation, look for the "Personalisable" tag or "Personalise" button on the product page. When personalising a product, you will be taken to a page where you should select "Monogram" to proceed to the next step. From there, you can enter up to three characters or one symbol, choose a font and your preferred finish. A preview of how this should look will be shown. Once you are happy with your choice, select “Confirm". The total price will update to include the cost of personalisation. Click “Add To Bag” and it will be added to your basket. You can double check your choice when you click on your basket ready to checkout. Please note that adding personalisation to your order will add 3-5 working days on top of your selected delivery timeframe as all products are hand stamped in-house. If you still need help, please get in touch with the Stackers Help Center.
What is the return policy at Stackers.com?
At Stackers.com, customers can return items within 30 days of purchase. All items must be returned with a valid invoice and in the original packaging. Products must be unused and in a re-saleable condition. A deduction of £4 will be made from the refund for the cost of the return unless the item is damaged. The original delivery charge will not be refunded. Please note that personalised items cannot be returned unless damaged. For international returns, customers outside of the UK will be responsible for the cost of the return and proof of shipping must be provided. All items must be returned with a valid invoice/order number, in the original packaging, unused and in a re-saleable condition. Once the returned parcel is received, the request is aimed to be fulfilled within 5-7 working days. Customers will be notified via email or via their returns request in their account at each stage of the returns process.